1630 Selectron Voice Web Mobile 1 \, [16° r"'`'
TT 0/9 :.4:.
ID_
TIT
Thursday, December 19, 2013 ,
i—1877--1 1
m..
PURCHASING DEPARTMENT
TRANSMITTAL MEMORANDUM i-'
To: MINIM _ St41/it/a'i'ler/fAJ er YLk-(-) ,
RE: Selectron Voice Web Mobile (Execute Contract)
The item(s) noted below is/are attached and forwarded to your office for the following action(s):
Development Order I I Mayor's signature
Final Plat(original mylars) I I Recording
Letter of Credit Rendering 1 I/4 20 r
Maintenance Bond " afe keeping(Vault)
Ordinance •e a' ' y anager
Performance Bond Payment Bond
Resolution El City Manager Signature
El City Clerk Attest/Signature
Once completed,please:
Return originals to Purchasing
I I Return copies
II
/ p -9 1,4Special Instructions: ie`�. cl/6( / I
' � c'71 ti (.(L.f l�' t.
C--fir),e t:L-
Please execute contract Selectron-s ftware .... .
' ,ic.,-('(„7127( , tt( : 't L '1,-L'.t / --P. 1
l,_`
Ma.►- 0r z
From Date
T:\Dept_forms\City Clerk Transmittal Memo-2009.doc
Selectron .
V O I C E W E B M O B I L E
aL
n•N
December 17, 2013 CO
Bill Smith ,{
Purchasing
City of Sanford
300 North Park Ave
Sanford, FL 32771
Dear Bill:
Included are the signed contracts the City's execution. Please keep one original and return the other
signed original to our office at the address below.A FedEx shipping label is included in this package for
the return shipment. If you need me to schedule a pick-up, please let me know.
Jacob Wolff
Selectron Technologies, Inc.
12323 SW 66th Avenue
Portland, OR 97223
If you have any additional questions, please give me a call directly at 503-597-3326.
Sincerely,
Jacob Wolff
Account Manager
Selectron Technologies, Inc.
12323 SW 66th Avenue Portland,OR 97223 V:866.878.0048 F:503.443.2052
I.L.
•
Selectron
T E C H N O L O G I E S , I N C. rt°�
Master Services and Hosting Agreement
This Master Services and Hosting Agreement (this "Agreement") by and between Selectron Technologies, Inc, an Oregon r
corporation having a principal place of business at 12323 SW 66th Avenue, Portland,OR 97223,and its successors and assigns
("Licensor"),and the City of Sanford, FL("Customer").
Recitals
Whereas, as between Licensor and Customer, Licensor is the owner of all rights, titles, and interest in and to certain
software and materials,identified more particularly in this Agreement as the"Licensed Software;"and
Whereas, Licensor wishes to grant to Customer, and Customer desires to obtain from Licensor, certain rights to access and
use, and to permit authorized Customer employees to access and use the Licensed Software through Licensor's application
hosting service,as more particularly described below and in accordance with the terms and conditions of this Agreement.
Now,Therefore, in consideration of the mutual promises and covenants contained herein,the parties agree to the following
terms and conditions,which set forth the rights,duties and obligations of the parties:
Agreement
1. Definitions 1.6 "Server Program" shall mean the object
code form of those portions of the Licensed Software that are
For purposes of this Agreement,the following terms shall have both designed to be installed and used on a server, and are
the following meanings. Any capitalized terms used in this expressly designated as"Server Program(s)"in Exhibit A.
Agreement that are not defined in this Section 1 shall have the
meaning given to them elsewhere in this Agreement. 1.7 "Service" shall mean the service by which
software products and services (including, without limitation,
1.1 "Derivative Work" shall mean a new or the Server Programs) hosted on servers controlled by Licensor
modified work that is based on or derived from a preexisting and,as applicable,its designees,are made available through the
work, including, ithout limitation, a work that, in the absence
g Internet for remote use by third parties.
of a license, would infringe the copyright in such preexisting
work or that uses trade secrets or other proprietary information
with respect to such preexisting work. 1.8 "Term" shall have the meaning set forth in
Section 12.1.
1.2 "Documentation" shall mean the standard
documentation for the Licensed Software,as generally provided 1.9 "Trademarks" shall mean (a)the
by Licensor to its other customers. trademarks, trade names, and service marks used by a party,
whether registered or unregistered; (b)the respective stylistic
marks and distinctive logotypes for such trademarks, trade
1.3 "Employee" shall mean a then current names, and service marks; and (c)such other marks and
employee of Customer. logotypes as either party may designate from time to time in
writing.
1.4 "Intellectual Property Rights" shall mean
worldwide statutory and common law rights associated with 1.10 "Updates" shall mean any modifications,
(a)patents and patent applications; (b)works of authorship, error corrections,bug fixes,new releases,or other updates of or
including copyrights, copyright applications, copyright to the Server Programs and Documentation that may be
registrations,and"moral rights";(c)the protection of trade and provided or otherwise made available hereunder by Licensor to
industrial secrets and confidential information; (d)Trademarks Customer during the Term.
(as defined herein); and (e)divisions, continuations, renewals,
and re-issuances of any of the foregoing, now existing or
acquired in the future. 2. Grant of License;Restrictions
1.5 "Licensed Software" shall mean, 2.1 Grant of License to Use Server Programs.
collectively, (a)those Server Programs that are set forth in Subject to the terms and conditions of this Agreement and the
Exhibit A;(b)the Documentation;and(c)any Updates. timely payment of all fees hereunder, Licensor hereby grants to
1
Customer a non-exclusive, nontransferable, nonsublicensable, 3. Deliverables and Services
limited license, during the Term, to access and use the Server
Programs as made available by Licensor through the Service, 3.1 Delivery of Documentation. Licensor shall
solely in accordance with the Documentation and solely for provide Customer with the Documentation according to the
Customer's own internal business use. Customer may only delivery terms and conditions set forth in Exhibit A. All
access and use the Server Programs with valid customer deliveries under this Agreement, including, without limitation,
identification(s) and password(s) granted to Customer by any Documentation,shall be F.O.B.Licensor's facilities.
Licensor pursuant to Section 3.2. Except as set forth in this
Section 2.1, no other right or license of any kind is granted by 3.2 Customer Identification and Passwords.
Licensor to Customer hereunder with respect to the Server Licensor shall provide Customer with identification and
Programs. passwords, which Customer must use to access and use the
Licensed Software and/or the Service. Customer shall receive
2.2 Restrictions. Customer hereby one "Administrator Identification" and one "Administrator
acknowledges and agrees that it shall not use the Service for any Password" that may be used by Customer's system
purpose other than the purpose for which Licensor has administrator or other qualified Employee, in accordance with
developed the Service, and that it shall use the Licensed the Documentation, to access certain Customer account
Software and the Service in accordance with all applicable laws, information and to obtain and issue individual "User
rules,and regulations. Customer shall not,and shall not permit Identification" and "User Passwords" for each individual
any Employee or third party to:(a)copy all or any portion of the Employee who shall be accessing the Licensed Software and/or
Licensed Software or the Service; (b)decompile,disassemble or the Service. Licensor and/or its suppliers or licensors shall
otherwise reverse engineer the Licensed Software or the control the issuance of each Administrator Identification,
Service, or any portion thereof, or determine or attempt to Administrator Password, User Identification, and User
determine any source code,algorithms,methods,or techniques Password. Customer(a)hereby acknowledges that it bears sole
used or embodied in the Licensed Software or Service or any responsibility for protecting all Administrator Identifications,
portion thereof, except and only to the extent that applicable Administrator Passwords, User Identifications , and User
law, notwithstanding this limitation, expressly permits such Passwords granted in connection with this Agreement; (b)shall
activity; (c)modify, translate, or create any Derivative Works not provide any such information to any third party;and(c)shall
based upon the Licensed Software or the Service; (d)distribute, remain fully responsible and liable for(and Licensor shall not be
disclose, market, rent, lease, sell,timeshare,assign, sublicense, responsible or liable for) any unauthorized use of any
pledge, or otherwise transfer the Licensed Software or the Administrator Identifications, Administrator Passwords, User
Service, in whole or in part, to any third party, or use the Identifications,or User Passwords.
Licensed Software for the commercial or other benefit of a third
party; (e)remove or alter any copyright, Trademark, or other 3.3 Hosting. During the Term, Licensor and/or
proprietary notices, legends,symbols,or labels appearing on or its designees shall host and maintain the Server Programs and
in the Licensed Software or the Service; (f)perform, or release the Service, and provide access thereto, subject to the terms
the results of, benchmark tests or other comparisons of the and conditions of this Agreement.
Licensed Software or the Service with other software or
materials; (g)permit the Licensed Software to be used for or in 3.4 Updates, Maintenance, and Technical
connection with any facility management, service bureau, or Support. During the Term,Licensor shall provide Customer with
time-sharing purposes, services, or arrangements, or otherwise (or, with respect to Server Programs, make available to
used for processing data or other information on behalf of any Customer) Updates as they are made generally available by
third party;(h)incorporate the Licensed Software or any portion Licensor to its other customers, as well as maintenance and
thereof into any other materials, products, or services, or use technical support, in accordance with the terms and conditions
the Licensed Software for production purposes; or (i)use the set forth in Exhibit B. Any Update provided or made available by
Licensed Software for any purpose other than in accordance Licensor hereunder shall be deemed part of the Licensed
with the terms and conditions of this Agreement. In the event Software and shall be subject to the terms and conditions of this
of any violation of this Section 2.2, Licensor may terminate this Agreement.
Agreement in accordance with Section 11.2, and shall be
entitled to equitable relief in accordance with Section 12.5. 3.5 Further Customer Obligations. Customer
shall be solely responsible for accessing the Server Programs
2.3 Restrictions. Licensor hereby acknowledges and the Service,and for any and all costs and fees in connection
that the Customer Materials will contain sensitive, personally- with accessing and using the Licensed Software and/or the
identifiable information. Licensor will not disclose Customer Service, including, without limitation, Internet service provider
Materials to any third-party and will maintain and use the fees, telecommunications fees, and the costs of any and all
Customer Materials only for purposes of making the Customer equipment used by Customer in connection with accessing the
Materials available to Customer. Licensor will promptly delete Licensed Software and/or the Service. Customer acknowledges
any Customer Materials that Customer requests in writing to be that Licensor shall have no obligation to assist Customer in using
deleted(except for data retention required by law).
2
or accessing the Licensed Software or the Service except as the receiving party prior to its first receipt from the disclosing
expressly set forth in this Agreement. Party. The receiving party shall be entitled to disclose the
disclosing party's Proprietary Information if required by law or a
4. Fees and Payment judicial order; provided that the receiving party first provides
prompt notice of the required disclosure to the disclosing party,
Customer shall pay to Licensor service fees ("Service Fees") in and complies with any protective or similar order obtained by
the amounts and according to the terms and conditions set the disclosing party limiting the required disclosure.
forth in Exhibit A.
7. Representations and Warranties; Warranty
5. Proprietary Rights Disclaimer.
As between Licensor and Customer,Licensor and/or its licensors 7.1 Mutual Representations. Each party
own and shall retain all right, title and interest, including, represents and warrants to the other party that the execution,
without limitation,all Intellectual Property Rights, in and to the delivery and performance of this Agreement (a)is within its
Licensed Software and the Service and any portions thereof, corporate powers, (b)has been duly authorized by all necessary
including,without limitation,any copy or Derivative Work of the corporate action on such party's part,and(c)does not and shall
Licensed Software or Service (or any portion thereof) and any not contravene or constitute a default under, and is not and
Updates and upgrades thereto. Customer agrees to take any shall not be inconsistent with,any judgment decree or order,or
action reasonably requested by Licensor to evidence, maintain, any contract, agreement, or other undertaking, applicable to
enforce, or defend the foregoing. Customer shall not take any such party.
action to jeopardize,encumber,limit,or interfere in any manner
with Licensor's or its licensors' ownership of and rights with 7.2 Limited Warranty. Subject to the limitations
respect to the Licensed Software or Service, or any Derivative set forth in this Agreement,Licensor represents and warrants to
Work or Update or upgrade thereto. The Licensed Software is Customer that the Server Program, when used in accordance
licensed, not sold,and Customer shall have only those rights in with the Documentation, shall throughout the Term
and to the Licensed Software and Service and any Derivative substantially conform to the functional specifications in such
Work or Update or upgrade thereto as are expressly granted to Documentation as delivered to Customer. If Customer finds
it under this Agreement. what it reasonably believes to be a failure of the Server Program
to substantially conform to the functional specifications in the
6. Proprietary Information Documentation, and provides Licensor with a written report
that describes such failure in sufficient detail to enable Licensor
During the Term of this Agreement and after the termination of to reproduce such failure, Licensor shall use commercially
this Agreement, the parties will take all steps reasonably reasonable efforts to correct or provide a workaround for such
necessary to hold the other party's Proprietary Information in failure at no additional charge to Customer. Outside the United
confidence, will not use the other party's Proprietary States, this limited warranty is only available with proof of
Information in any manner or for any purpose not expressly set purchase from an authorized non-U.S.source. EXCEPT FOR THE
forth in this Agreement, and will not disclose any such EXPRESS WARRANTY ABOVE, LICENSOR PROVIDES THE
Proprietary Information to any third party without the disclosing LICENSED SOFTWARE AND SERVER PROGRAM TO CUSTOMER
party's express prior written consent. "Proprietary Information" "AS IS"AND"AS AVAILABLE." LICENSOR MAKES NO WARRANTY
includes,but is not limited to(a) the Licensed Software and the THAT ALL ERRORS, FAILURES, OR DEFECTS SHALL BE
Service(including any and all Derivative Works and Updates and CORRECTED, OR THAT ACCESS TO OR USE OF THE SERVICE OR
upgrades thereto); (b) all Administrator Identifications, SERVER PROGRAM SHALL BE UNINTERRUPTED,ERROR-FREE,OR
Administrator Passwords, User Identifications, and User SECURE. NO ORAL OR WRITTEN INFORMATION OR ADVICE
Passwords, Reports; (c) trade secrets, inventions, ideas, PROVIDED BY LICENSOR,ITS AGENTS,OR ITS EMPLOYEES,SHALL
processes,formulas,source and object codes,data,other works CREATE ANY WARRANTY OR IN ANY WAY INCREASE THE SCOPE
of authorship, know-how, improvements, discoveries, OF THE WARRANTIES EXPRESSLY PROVIDED IN THIS
developments, designs, and techniques; (d) information AGREEMENT. Except as provided in Section 3.4,this Section 7.2
regarding plans for research, development, new products, states the entire liability of Licensor and the sole and exclusive
marketing and selling, budges and unpublished financial remedy of Customer with respect to any express or implied
statements, licenses, prices and costs,suppliers and customers; warranties hereunder or otherwise in connection with this
and (e) information regarding the skills and compensation of Agreement,regardless of whether Licensor knows or has reason
employees. Nothing will be considered to be Proprietary to know of Customer's particular needs.
Information if(1) it is readily available to the public other than
by a breach of this Agreement;(2)it has been rightfully received 7.3 Exclusive Warranty. THE EXPRESS
by the receiving party from a third party without confidential WARRANTY SET FORTH IN SECTION 7.2 CONSTITUTES THE ONLY
limitations; (3) it has been independently developed by the WARRANTY MADE BY LICENSOR WITH RESPECT TO THE
receiving party without reference to or use of the disclosing LICENSED SOFTWARE, THE SERVER PROGRAM, THE SERVICE,
party's Proprietary Information;or(4)it was rightfully known to AND ANY OTHER SUBJECT MATTER OF THIS AGREEMENT.
3
LICENSOR MAKES NO OTHER, AND HEREBY DISCLAIMS ALL not operate or control the Internet and that Licensor shall have
OTHER, REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF no responsibility or liability in connection with a breach of
ANY KIND, WHETHER EXPRESS, IMPLIED (EITHER IN FACT OR BY security or privacy regarding the Licensed Software,Server
OPERATION OF LAW), OR STATUTORY, WITH RESPECT TO THE Program,or the Service or information contained therein that is
LICENSED SOFTWARE,THE SERVER PROGRAM,THE SERVICE, OR caused by(i)viruses,worms,Trojan horses,or other undesirable
ANY OTHER SUBJECT MATTER OF THIS AGREEMENT. LICENSOR data or software;(ii)unauthorized users,e.g.,hackers;or(iii)
EXPRESSLY DISCLAIMS ALL WARRANTIES OR CONDITIONS OF any other third party or activity beyond Licensor's reasonable
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, control.
TITLE, AND NONINFRINGEMENT, AND ALL WARRANTIES THAT
MAY ARISE FROM COURSE OF DEALING, COURSE OF 8.2 Outbound Services Disclaimer. Outbound
PERFORMANCE, OR USAGE OF TRADE. LICENSOR DOES NOT services are intended to create additional methods of
WARRANT THAT ANY USE OF OR ACCESS TO THE LICENSED communication to Customer's employees who use the Licensed
SOFTWARE,THE SERVER PROGRAM, OR THE SERVICE SHALL BE Software and Server Program in support of existing processes.
ERROR-FREE OR SECURE, OR THAT OPERATION OF THE These services are not intended to replace all interaction with
LICENSED SOFTWARE,THE SERVER PROGRAM, OR THE SERVICE Customer's end users or employees. While the outbound
SHALL BE UNINTERRUPTED, AND HEREBY DISCLAIMS ANY AND services have been created with the best available tools and
ALL LIABILITY IN CONNECTION THEREWITH. CUSTOMER practices, they are dependent on infrastructure that is
ACKNOWLEDGES THAT IT HAS RELIED ON NO WARRANTIES inherently not fail-proof, including but not limited to
OTHER THAN THE EXPRESS WARRANTY IN SECTION 7.2 OF THIS infrastructure such as software, computer hardware, network
AGREEMENT. Sections 8.2 and 8.3 shall be enforceable to the services,telephone services,and e-mail. Examples of situations
fullest extent allowed by applicable law. that could cause failure include but are not limited to: down
phone lines, all lines busy, equipment failure, email address
7.4 Defects Not Covered by Warranties. changes, Internet service disruptions. For this reason, while
Licensor shall have no obligations under Section 8.2 to the outbound services are valuable in providing enhanced
extent any nonconformance or failure of, or error in, the communication,they are specifically not designed to be used as
Licensed Software, Server Program, or Service is caused by: the sole method to deliver critical messages. Customer
(a)use of any attachment, feature, hardware, software, or acknowledges that it is aware of the potential hazards
device in connection with the Licensed Software, Server associated with relying on an automated outbound service
Program, or the Service, or combination of the Licensed feature,when using the Licensed Software and Server Program,
Software,Server Program,or Service with any other materials or and Customer acknowledges and agrees that it is giving up in
service, unless the combination is performed by Licensor; advance any right to sue or make any claim against Licensor,
(b)transportation, neglect, misuse, or misapplication of the and that Customer forever releases Licensor from any and all
Licensed Software,Server Program,or the Service,or any use of liability caused by: (a)any failed call attempts(including excess
the Licensed Software,Server Program,or the Service that is not of calls over and above network or system capacity),incomplete
in accordance with this Agreement and/or the Documentation; calls, or any busy-outs; (ii)any failure to transmit, obtain or
(c)alteration, modification, or enhancement of the Licensed collect data from callers or for human and machine errors,
Software, Server Program, or the Service, except as may be faulty or erroneous input, inarticulate caller communication,
performed by Licensor; or (d)failure to provide a suitable use caller delays or call lengths exceeding estimated call lengths or
environment for all or any part of the Licensed Software,Server omissions, delays and losses in connection with the Services
Program,or the Service. provided hereunder; or (iii) if Customer, or Customer's
employees, suffer injury or damage due to the failure of
8. Security Disclaimer outbound services to operate, even though Customer does not
know what or how extensive those injuries or damages might
8.1 Internet Security. Licensor's Licensed be, unless such Losses were directly attributed to Company's
Software is made available through the Internet and may be gross negligence or willful misconduct.
used to access and transfer information over the Internet. 9. Indemnification
Customer is solely responsible for the security and integrity of
information it transfers from the Licensed Software,if any.
9.1 Indemnity Obligations of Licensor. Licensor
Licensor makes no representations or warranties to Customer shall defend any action brought against Customer to the extent
regarding(i)the security or privacy of Customer's network it is based on a third party claim that use by Customer of the
environment,or(ii)any third-party technologies'or services' Licensed Software as furnished hereunder, which use is in
ability to meet Customer's security and privacy needs. These accordance with the terms and conditions of this Agreement,
third-party technologies and services may include,but are not directly infringes any valid United States patent, copyright, or
limited to,operating systems,database management systems, trade secret. Licensor shall pay any liabilities, costs, damages,
web servers,and payment processing services. Customer is and expenses (including reasonable attorney's fees) finally
solely responsible for ensuring a secure environment for awarded against Customer in such action that are attributable
information it transfers from the Licensed Software,if any, to such claim,provided:(a)Customer notifies Licensor in writing
Further,Customer acknowledges and agrees that Licensor does of any such claim within three(3)days of learning of such claim;
4
(b)Licensor has sole control of the defense and all related LICENSOR OR ITS SUPPLIERS OR LICENSORS BE LIABLE FOR ANY
settlement negotiations; and (c)Customer cooperates with LOSS OF PROFITS,LOSS OF BUSINESS,LOSS OF USE OR DATA,OR
Licensor, at Licensor's expense, in defending or settling such INTERRUPTION OF BUSINESS, OR FOR INDIRECT, SPECIAL,
claim(provided that Licensor shall not enter into any settlement INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE
or other compromise that materially adversely affects Customer DAMAGES OF ANY KIND OR OTHER ECONOMIC LOSS ARISING
without Customer's written approval, not to be unreasonably FROM OR RELATING TO THIS AGREEMENT OR THE SUBJECT
withheld,delayed,or conditioned). In addition to the foregoing, MATTER HEREOF,EVEN IF LICENSOR HAS BEEN ADVISED OF THE
Customer agrees to promptly notify Licensor of any known or POSSIBILITY OF SUCH DAMAGES,HOWEVER CAUSED.
suspected infringement or misappropriation of Licensor's
proprietary rights of which Customer becomes aware. Should 10.2 Maximum Liability. Notwithstanding
the Licensed Software, Server Program, or the Service become, anything in this Agreement to the contrary or the failure of
or be likely to become in Licensor's opinion,the subject of any essential purpose of any limited remedy or limitation of liability,
claim of infringement,Licensor may,at its option:(i)procure for Licensor's entire liability arising from or relating to this
Customer the right to continue using the potentially infringing Agreement or the subject matter hereof,under any legal theory
materials; (ii)replace or modify the potentially infringing (whether in contract, tort or otherwise), shall not exceed the
materials to make them non-infringing; or (iii)terminate this amounts actually received by Licensor from Customer
Agreement and provide Customer with a refund equal to the hereunder in the twelve(12)months immediately preceding the
set-up fees paid by Customer, less an amount equal to the action that gave rise to the claim. Customer acknowledges that
depreciated portion of such fees calculated on a five (5) year the License Fees and Service Fees reflect the allocation of risk
straight-line basis. set forth in this Agreement and that Licensor would not enter
into this Agreement without the limitations on liability set forth
9.2 Exclusions. Licensor shall have no liability in this Agreement.
for any claim based upon:(a)the use,operation,or combination
of the Licensed Software, Server Program, or the Service with 11. Term and Termination
non-Licensor programs, data, equipment, or documentation if
liability would have been avoided but for such use,operation,or 11.1 Term. The term of this Agreement (the
combination; (b)use of other than the then-current, unaltered "Term")shall commence on the Effective Date and continue for
version of the Licensed Software, Server Program, or Service; an initial period of three (3) years therefrom, and shall
(c)Customer's or its agents' or Employees' activities after automatically renew for successive one (1) year periods unless
Licensor has notified Customer that Licensor believes such either party notifies the other of its intention not to renew prior
activities may result in infringement; (d)any modifications to or to ninety (90) days before the end of the then-current term. If
markings of the Licensed Software, Server Program, or the Customer cancels prior to the end of the initial period of three
Service that are not specifically authorized in writing by (3)years,all fees for the term of this agreement that are unpaid
Licensor; (e)any third party software; (f)any Customer will become immediately due.
Materials; or (g)Customer's breach or alleged breach of this
Agreement. Customer shall pay any liabilities, costs, damages, 11.2 Termination for Default. If either party
and expenses (including reasonable attorney's fees) awarded materially defaults in any of its obligations under this
against Licensor in such action that are attributable to such Agreement, the non-defaulting party, at its option, shall have
claim provided: (i)Licensor notifies Customer in writing of any the right to terminate this Agreement by written notice to the
such claim within three (3) days of learning of such claim; other party unless, within sixty(60)calendar days after written
(ii)Customer has sole control of the defense and all related notice of such default, the defaulting party remedies the
settlement negotiations(provided that Customer shall not enter default, or, in the case of a default which cannot with due
into any settlement or other compromise that materially diligence be cured within a period of sixty (60) calendar days,
adversely affects Licensor without Licensor's written approval, the defaulting party institutes within the sixty (60-) day- period
which shall not be unreasonably withheld, delayed, or substantial steps necessary to remedy the default and
conditioned); and (iii)Licensor cooperates with Customer, at thereafter diligently prosecutes the same to completion.
Customer's expense,in defending or settling such claim. Notwithstanding anything herein to the contrary, in the event
Customer breaches Sections 2.2, 6 and/or 6 of this Agreement,
9.3 This Section 10 states the entire liability of Licensor may immediately terminate this Agreement. Customer
Licensor and the exclusive remedy of Customer with respect to shall notify Licensor within twenty-four(24)hours of Customer's
infringement of any third-party intellectual property or other becoming aware of any breach (other than by Licensor) of the
rights, whether under theory of warranty, indemnity, or terms and conditions of this Agreement, including, without
otherwise. limitation,any breach of Sections 2.2,6 or 6.
10. Limitation of Liability 11.3 Termination for Bankruptcy. Either party
may terminate this Agreement if the other party (a)becomes
10.1 Limited Remedy. TO THE MAXIMUM insolvent; (b)fails to pay its debts or perform its obligations in
EXTENT ALLOWED BY APPLICABLE LAW, IN NO EVENT SHALL the ordinary course of business as they mature; (c)is declared
5
MIL
insolvent or admits its insolvency or inability to pay its debts or with the laws of the State of Oregon, U.S.A.,without reference
perform its obligations as they mature; or (d)becomes the to its conflicts of law provisions. The United Nations Convention
subject of any voluntary or involuntary proceeding in on Contracts for the International Sale of Goods does not apply
bankruptcy, liquidation, dissolution, receivership, attachment, to and shall not be used to interpret this Agreement. Any
or composition, or makes a general assignment for the benefit dispute regarding this Agreement must be brought in the state
of creditors, provided that, in the case of an involuntary or federal courts located in Multnomah County,Oregon,U.S.A.
proceeding, the proceeding is not dismissed with prejudice
within sixty(60)days after the institution thereof. 12.3 Construction. This Agreement has been
negotiated by the parties and their respective counsel. This
11.4 Effect of Termination. Upon the expiration Agreement shall be interpreted fairly in accordance with its
or termination of this Agreement,all rights and licenses granted terms and without any construction in favor of or against either
to Customer hereunder shall immediately and automatically party.
terminate. Within ten (10) days after any termination or
expiration of this Agreement, Customer shall, at its sole 12.4 Attorneys' Fees. If any legal action is
expense, return to Licensor (or destroy, at Licensor's sole brought relating to this Agreement or the breach hereof, the
election) all Licensed Software and Confidential Information prevailing party in any final judgment shall be entitled to the full
(and all copies, summaries, and extracts thereof) then in the amount of all reasonable expenses,including all court costs and
possession or under the control of Customer and its current or actual attorney fees paid or incurred in good faith.
former employees. Customer shall furnish to Licensor an
affidavit signed by an officer of Customer certifying that,to the 12.5 Injunctive Relief. In the event that
best of its knowledge, such delivery or destruction has been Customer breaches any provision of Sections 2, 6, or 7 or any
fully effected. Termination of this Agreement by either party other material provision of this Agreement, Customer
shall not act as a waiver of any breach of this Agreement and acknowledges and agrees that there can be no adequate
shall not act as a release of either party from any liability for remedy at law to compensate Licensor for such breach,that any
breach of such party's obligations under this Agreement. such breach will allow Customer or third parties to compete
Neither party shall be liable to the other for damages of any unfairly with Licensor resulting in irreparable harm to Licensor
kind solely as a result of terminating this Agreement in that would be difficult to measure; and, therefore, that upon
accordance with its terms. Either party's termination of this any such breach or threat thereof, Licensor shall be entitled to
Agreement shall be without prejudice to any other right or injunctive and other appropriate equitable relief (without the
remedy that it may have at law or in equity,and shall not relieve necessity of proving actual damages or of posting a bond or
either party of breaches occurring prior to the effective date of other security), in addition to whatever remedies Licensor may
such termination. The provisions of Sections 1 ("Definitions"), have at law,in equity,under this Agreement,or otherwise.
2.2,2.4("Restrictions"),5("Proprietary Rights"),6("Proprietary
Information"), 7 ("Representations and Warranties; Warranty 12.6 Waiver. The waiver by either party of a
Disclaimer"), 8 ("Security Disclaimer"), 10 ("Indemnification"), breach of or a default under any provision of this Agreement,
11 ("Limitation of Liability"), 12 ("Term and Termination") and shall be in writing and shall not be construed as a waiver of any
13 ("General Provisions"), and Sections 3.4 ("Updates, subsequent breach of or default under the same or any other
Maintenance, and Technical Support") and 4 ("Fees and provision of this Agreement, nor shall any delay or omission on
Payment")(with respect to amounts accrued but as-yet unpaid), the part of either party to exercise or avail itself of any right or
shall survive the expiration or any termination of this remedy that it has or may have hereunder operate as a waiver
Agreement. of any right or remedy.
12. General Provisions 12.7 Severability. If the application of any
provision of this Agreement to any particular facts or
12.1 Notices. Any notice, request, demand or circumstances shall be held to be invalid or unenforceable,then
other communication required or permitted hereunder shall be (a)the validity and enforceability of such provision as applied to
in writing,shall reference this Agreement,and shall be deemed any other particular facts or circumstances and the validity of
to be properly given (on the earliest of): (a)when delivered other provisions of this Agreement shall not in any way be
personally; (b)when sent by facsimile, with written affected or impaired thereby, and (b)such provision shall be
confirmation of receipt; or (c)upon receipt three (3) days after enforced to the maximum extent possible so as to effect the
having been sent by registered or certified mail, return receipt intent of the parties and reformed without further action by the
requested, postage prepaid. All notices shall be sent to the parties to the extent necessary to make such provision valid and
address set forth below (or to such other address as may be enforceable. Without limiting the generality of the foregoing,
designated by a party by giving written notice to the other party Customer agrees that Section 8.3 will remain in effect
pursuant to this Section 13.1): notwithstanding the unenforceability of any provision in
Sections 8.2 and/or 8.4.
12.2 Governing Law; Jurisdiction. This
Agreement shall be governed by and construed in accordance
6
12.8 Independent Contractor Relationship. computer software, technical data, or computer software
Licensor's relationship with Customer will be that of documentation.
independent contractor, and nothing contained in this
Agreement shall be deemed or construed as creating a joint (b) The parties agree that, in the event that Customer is a
venture, partnership, or employer-employee relationship. governmental entity, all other state and local governments
Customer is not an agent of Licensor and is not authorized to within Customer's state may purchase a license from Licensor to
make any representation,contract,or commitment on behalf of use the Licensed Software and Server Program and may
Licensor, or to bind Licensor in any way. Licensor is not an purchase the Service, under the same terms and conditions as
agent of Customer and is not authorized to make any set forth in this Agreement by entering into a master services
representation, contract, or commitment on behalf of and hosting agreement with the same terms and conditions as
Customer,or to bind Customer in any way. Licensor will not be set forth herein with Licensor.
entitled to any of the benefits that Customer may make
available to its employees, such as group insurance, profit 12.12 Export Controls. The Licensed Software, Server
sharing,or retirement benefits. Program,and the Service are subject to the export control laws
of the United States and other countries. Customer may not
12.9 Force Majeure. Except for the payment of export or re-export the Licensed Software, Server Program, or
monies due hereunder, neither party shall be responsible or Service, unless Customer has first obtained Licensor's prior
have any liability for any delay or failure to perform to the written permission and the appropriate United States and
extent due to unforeseen circumstances or causes beyond its foreign government licenses, at Customer's sole expense.
reasonable control, including, without limitation, acts of God, Customer must otherwise comply with, and contractually
earthquake, fire, flood, embargoes, labor disputes and strikes, require that all of its employees comply with, all applicable
riots, war, error in the coding of electronic files, Internet or export control laws and regulations in the use of the Licensed
other network "brownouts" or failures, power failures, novelty Software, Server Program, and the Service. None of the
of product manufacture or other unanticipated product Licensed Software, and no part of the Service, may be
development problems,and acts of civil and military authorities; downloaded or otherwise exported or re-exported (a)into any
provided that such party gives the other party prompt written country for which the United States has a trade embargo, or
notice of the failure to perform and the reason therefor and (b)to anyone on the U.S.Treasury Department's list of Specially
uses its reasonable efforts to limit the resulting delay in its Designated Nationals or the U.S. Commerce Department's
performance and to mitigate the harm or damage caused by Denied Persons List. Customer represents and warrants that it
such delay. is not located in, under the control of,or a national or resident
of any such country or on any such list. Customer shall defend,
12.10 Public Announcements. Customer shall indemnify and hold Licensor and all successors, assigns,
cooperate with Licensor so that Licensor may issue a press affiliates, suppliers, and each of their officers, directors,
release concerning this Agreement;provided,however,Licensor employees,and agents harmless for,from,and against any and
may not release any such press release without the prior all claims, allegations, damages, liabilities, and costs and
approval of Customer (which shall not be unreasonably expenses(including without limitation attorneys'fees and costs)
withheld, delayed, or conditioned). However, without seeking arising out of Customer's violation of such export control laws.
prior approval in each instance, Licensor shall have the right to Licensor further agrees to comply with the United States
use Customer's name as a customer reference, and to use Foreign Corrupt Practices Act,as amended.
Customer's trade name on Licensor's customer lists.
12.13 Captions and Section Headings. The
12.11 U.S. Government Rights. (a) The Licensed Software, captions and Section and paragraph headings used in this
Server Program, and Service are "commercial items", as that Agreement are inserted for convenience only and shall not
term is defined at 48 C.F.R. 2.101, consisting of "commercial affect the meaning or interpretation of this Agreement.
computer software" and "commercial computer software
documentation", as such terms are used in 48 C.F.R. 12.212 or 12.14 Counterparts. This Agreement may be
48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. signed in one or more counterparts, each of which will be
12.212 and 48 C.F.R 227.7202-1 through 227.7202-4, the deemed to be an original copy of this Agreement, and, when
Licensed Software, Server Program, and Service are licensed to taken together,shall be deemed to constitute one and the same
any U.S. Government End Users (i) only as a commercial end agreement. Each party agrees that the delivery of this
item and (ii) with only those rights as are granted to all other Agreement by facsimile transmission or by PDF attachment to
end users pursuant to the terms and conditions herein. an e-mail transmission will be deemed to be an original of the
Manufacturer is Selectron Technologies, Inc., 12323 SW 66th Agreement so transmitted and, at the request of either party,
Avenue, Portland, OR 97223, USA. This Section,consistent with the other party will confirm facsimile or e-mail transmitted
48 C.F.R. § 12.212 and 48 C.F.R. § 227.7202 is in lieu of, and signatures by providing the original document.
supersedes, any other Federal Acquisition Regulation, Defense
Federal Acquisition Regulation Supplement, or other clause or 12.15 Modification; Subsequent Terms. No
provision that addresses United States Government rights in amendment or modification of any provision of this Agreement
7
shall be effective unless in writing and signed by a duly 12.16 Entire Agreement; Amendment. This
authorized signatory of Licensor and Customer. To the extent Agreement,including the Exhibit(s)attached hereto,constitutes
that the terms and conditions of the Exhibits hereto or Exhibits the entire agreement between the parties concerning the
to subsequent amendments or modifications of or to the subject matter hereof, and supersedes (a)all prior or
Agreement ("Subsequent Terms") differ from those herein, contemporaneous representations, discussions, proposals,
those Subsequent Terms shall control the interpretation and negotiations, conditions, agreements, and communications,
any conflict resolution thereof. The terms on any purchase whether oral or written, between the parties relating to the
order or similar document submitted by Customer to Licensor subject matter of this Agreement, and (b)all past courses of
will not modify the terms and conditions of this Agreement or dealing and industry custom.
have any force or effect.
8
In Witness Whereof, the parties have caused this Agreement to be executed by duly authorized representatives of the
parties as of the Effective Date.
SELECTRON TECHNOLOGIES,INC. CITY OF SANFORD, FL
By: By:
.ture ignature
Name: ��Csr1+d 4-- J4"ve?`_. Name: lc,
Title: Title: 49-e-447 G / ,rpf
Date: 12---A ( t 3 Date: // 7//e-1
Address: 12323 SW 66th Avenue Address: 300 r.)1'
` • 1-)ay-/L 0437�
Portland,OR 97223 C' Ft_ 3a77 Z
9
EXHIBIT A
License and Service Fees
PREPARED FOR: Sanford, FL
VoicePermitsT M Hosted Interactive Voice Response Solution 1'2
Description
One-Time Setup Fee $8,780
Included Functionality: 1
• Schedule Inspections • Permit Based Messaging
• Cancel Inspections • VoicePermits Reporting Module
• Obtain Inspection Results • Remote Access Software
• Post Inspection Results • Four(4) Licensed Ports
• Speak Site Address • Professional Voice Recording
• Correction Codes
Annual Usage&Support Fees(Year 1) $12,585
• Includes 15,000 calls per year, platform and service calls to Selectron's
support staff
• Additional calls beyond 15,000 will be billed at$0.40 per call
Annual Usage&Support Fees(Year 2) $12,914
• Includes 15,000 calls per year, platform and service calls to Selectron's
support staff
• Additional calls beyond 15,000 will be billed at$0.40 per call
Annual Usage&Support Fees (Year 3) $13,260 '
• Includes 15,000 calls per year, platform and service calls to Selectron's
support staff
• Additional calls beyond 15,000 will be billed at$0.40 per call
Required Items Not Included in Selectron Technologies VoicePermits Base System
• Required Host Interface(Please contact SunGard Public Sector for Pricing for'BP/IVR Voice Response
Selectron Interface')
• Host Interface Components Must Be Installed and Functioning Prior to Development
• Customer Must Provide Remote Access to Network for Real-Time Interface
'Quote provided is based on 3-year term.
2 The maximum call length is 5 minutes.
10
SELECTRON PRODUCT AND SERVICE PRICING & PAYMENT INFORMATION
Pricing does not include additional application integration charges that may be required as part of this
solution.This includes Application Vendor API, user, or implementation fees, additional licensing fees, or
other surcharges directly or indirectly charged by or remitted to the Application Vendor.
INVOICING SCHEDULE
One-Time Setup Fees for Hosted IVR and Relay Outbound Services
50% Invoiced At Time of Execution of Contracts
50% Invoiced when call flow design documents are executed
Annual Usage and Support Fees for Hosted IVR and Relay Outbound Services
100% Invoiced 30 calendar days after client testing is made available,when the system is
made operational to the public, or whichever occurs first.This will also serve as the
annual renewal date for calculating usage and renewal.
Interest
Any amounts payable by Customer to Licensor hereunder which remain overdue for thirty (30) days or
longer shall be subject to interest equal to the lesser of one and one-half percent (1.5%) per month and
the maximum amount permitted by law, calculated on a daily basis.
Taxes
All prices set forth in this Agreement are in U.S. Dollars and are exclusive of any applicable taxes.
Customer shall pay, indemnify, and hold Licensor harmless from all import and export duties, customs
fees, levies, or imposts, and all sales, use, value added, or other fees, governmental charges, or taxes of
any nature (other than U.S. taxes on Licensor's income), including penalties and interest, and all
government permit or license fees assessed upon or with respect to any products sold, leased, or
licensed to Customer and any services rendered to Customer.
Payment Terms
Terms are net 30 from date of invoice. Past due invoices are subject to a 1.5% per month late fee.
Vendor Information
Selectron Technologies, Inc.
12323 SW 66th Avenue
Portland, OR 97223
Ph: 503.443.1400 Fax: 503.443.2052
Time-and-Materials Billing Rates
Selectron will provide custom programming and non-warranty maintenance Client support on a time-
and-materials basis.
Requested design, programming, testing, documentation, implementation work, and customer support
will be performed at our then current, standard published billing rates. Selectron will issue a quote and
scope of work to the Client. A purchase order must be issued before work can be scheduled or begin.
11
EXHIBIT B
Maintenance and Technical Support
This Exhibit describes the software maintenance and support services that Licensor shall provide for
Customer.
Unless defined otherwise herein, capitalized terms used in this Exhibit shall have the same meaning as set
forth in the Agreement.
A. "Error" means any failure of the Licensed Software or the Service, as applicable, to
conform in any material respect with the Documentation.
B. "Error Correction" means either a bug fix, patch, or other modification or addition that
brings the Licensed Software or the Service, as applicable, into material conformity with the
Documentation.
C. "Priority A Error" means an Error that renders Licensed Software or the Service, as
applicable, inoperative or causes a complete failure of the Licensed Software or the Service, as
applicable.
D. "Priority B Error" means an Error that substantially degrades the performance of
Licensed Software or the Service, as applicable,or materially restricts Customer's use of the Licensed
Software or the Service, as applicable.
E. "Priority C Error" means an Error that causes only a minor impact on Customer's use of
Licensed Software or the Service, as applicable.
II. Error Reporting and Resolution
A. Error Reporting. Licensor shall provide Customer with telephone customer support
twenty-four(24) hours per day, seven (7) days per week for the reporting of Priority A Errors, and
telephone support during Licensor's normal business hours for the reporting of Priority B and Priority C
Errors, in each event excluding Licensor holidays.
B. Licensed Software Error Resolution. Licensor shall use commercially reasonable efforts
to: (a) notify applicable Vendors of all Licensed Software Errors properly reported by Customer in
accordance with Section 11(A)of this Exhibit A. (b) make available to Customer any Error Corrections that
are made available by such Vendor(s)to Licensor promptly after such Error Corrections are delivered to
Licensor; and (c) update Customer with respect to the progress of the resolution of all Licensed Software
Errors.
C. Service Error Resolution. Customer shall report all Errors in the Service to Licensor in
sufficient detail,with sufficient explanation of the circumstances under which the Error occurred or is
occurring, and shall reasonably classify the Error as a Priority A, B, or C Error. Licensor shall use
commercially reasonable efforts to correct any Error in the Service reported by Customer, in accordance
with the priority level actually assigned by Licensor to such Error, as follows:
12
1. Priority A Service Errors. In the event of a Priority A Error in the Service,
Licensor shall,within two (2) hours of receiving Customer's report, commence verification of the Error.
Upon verification, Licensor shall use commercially reasonable efforts to resolve the Error with an Error
Correction. Licensor shall use commercially reasonable efforts to provide a workaround for the Service
Error within twenty-four(24) hours of receiving Customer's report of such Error, and an Error Correction
within forty-eight (48) hours of receiving Customer's report. Licensor shall provide Customer with
periodic reports (no less frequently than once every eight (8) hours) on the status of the Service Error
Correction.
2. Priority B Service Errors. In the event of a Priority B Error in the Service,
Licensor shall,within six (6) hours of receiving Customer's report, commence verification of the Error.
Upon verification, Licensor shall use commercially reasonable efforts to resolve the Error with an Error
Correction. Licensor shall use commercially reasonable efforts to provide a workaround for the Service
Error within forty-eight(48) hours of receiving Customer's report of such Error, and an Error Correction
within six(6) business days of receiving Customer's report. Licensor shall provide Customer with
periodic reports (no less frequently than once every twelve (12) hours)on the status of the Service Error
Correction.
3. Priority C Service Errors. In the event of a Priority C Error in the Service,
Licensor shall,within two (2) business days of receiving Customer's report, commence verification of the
Error. Upon verification, Licensor shall use commercially reasonable efforts to resolve the Error with an
Error Correction. Licensor shall use commercially reasonable efforts to provide a workaround for the
Service Error within six (6) business days of receiving Customer's report of such Error, and an Error
Correction within three (3)weeks of receiving Customer's report. Licensor shall provide Customer with
periodic reports on the status of the Service Error Correction.
13
EXHIBIT C
Statement of Work
14
Selectron
Micsaft.Partner
TECHNOLOGIES , I N C. Gold Independent Software Vendor(ISV)
Statement of Work
Sanford, FL
VoicePermitsTM Hosted Solution
Correction Codes
Professional Voice Recording (Call Flow and System Prompts)
Professional Voice Recording (Correction Codes)
Professional Voice Recording (Street Names)
www.SelectronTechnologies.com
Selectron Technologies,the Selectron Technologies logo,and all Selectron Technologies product names
contained herein are trademarks or registered trademarks of Selectron Technologies, Inc. in the USA
2.20.8 and/or other countries.All other brand names are trademarks of their respective holders.
Selectron Technologies Statement of Work proprietary&confidential
Table of Contents
1 .0 Overview 2
1.1 Revision History 2
2.0 Functionality 2
2.1 VoicePermits 2
3.0 Administrative Tasks 3
3.1 VoicePermits 3
4.0 Deliverables 6
4.1 Hardware 6
4.2 Software 6
4.3 Administrative Training 7
4.4 Interface Upgrades 7
4.5 Documentation 7
4.6 Support 7
5.0 Responsibilities and Requirements 7
5.1 Selectron Technologies, Inc. 7
5.2 Customer 9
8/27/13 2.20.8 1
Selectron Technologies Statement of Work proprietary&confidential
1 .0 Overview
This Statement of Work(SOW) outlines the software and implementation services included with
the purchase of a hosted interactive solution from Selectron Technologies. Additionally, this docu-
ment describes the Customer's responsibilities in providing a suitable environment and facilitating
a successful implementation of the Selectron Technologies' interactive solution.
1.1 Revision History
Version # Details Date
1.0 Initial Release 8/27/2013
2.0 Functionality
This section details the functionality of each application included in the implementation of this inter-
active solution. All functions and features are dependent upon required permitting database avail-
ability. The interactive solution must be able to retrieve data from the permitting database either
through direct access or through an indirect interface provided by the Customer and/or database
vendor. In addition, the interactive solution is required to post data back to the permitting database.
Normally, an indirect interface is provided to ensure system integrity for posted data.
The exact data required for retrieval and posting by the interactive solution is determined by final
product definition including agreed upon call flow, business rules, and work process. Additionally,
the call flow, business rules, and work process may be limited by the availability and access to
data.
2.1 VoicePermits
The VoicePermits application interacts with the Customer's permitting database to deliver
information and services over the phone to callers.
2.1.1 Standard Feature Set
This section details the standard features included with the VoicePermits application.
2.1.1.1 Inspection Scheduling
VoicePermits allows callers to schedule, reschedule, and cancel inspections.
Additionally, callers can leave messages for inspectors; messages are stored
on the interactive solution's server for 90 days. Once the caller has sched-
uled, rescheduled, or cancelled an inspection, they will receive a confirmation
number. To access scheduling functionality, callers must enter a valid permit
number.
2.1.1.2 Posting Inspection Results
Inspectors can use VoicePermits to post inspection results, hear messages
left by the permit holder, and leave a message for the permit holder. To
ensure security, inspectors must enter a PIN prior to recording results. The
8/27/13 2.20.8 2
Selectron Technologies Statement of Work proprietary&confidential
PIN can be determined by the Customer, but must be validated by the permit-
ting database.
2.1.1.3 Obtain Inspection Results
Permit holders can call VoicePermits to listen to the results of their scheduled
inspection and listen to any messages left by the inspector; messages are
stored on the interactive solution's server for 90 days. To access inspection
results, callers must enter a valid permit number.
2.1.2 Additional Features
This section details the optional, add-on modules included with the VoicePermits
application.
2.1.2.1 Correction Codes
When posting results for a failed inspection, the inspector can enter a correc-
tion code. Correction codes detail the specific reason for inspection failure.
The description of the correction code is available to callers requesting
inspection results.
The permitting database must allow the input of correction codes, as well as
access to the field storing the codes, to allow full functionality of this module.
The Customer is responsible for maintaining correction code data (section
3.1.10, Maintain Correction Codes).
2.1.2.2 Professional Voice Recording
All system prompts (including call flow), correction code descriptions, and
street names are professionally recorded prior to installation. The following
non-system prompt and message types are not included, and require Cus-
tomer recording:
• Optional Greeting (section 3.1.4, Append an Optional Greeting)
For more information regarding non-system prompt recording, refer to section
3.1.7, Record Prompts and Responses.
The Customer must sign-off on all Professional Voice Recording scripts prior
to prompt recording. All prompt change requests after recording has been
completed may incur additional charges on a Time and Materials basis(street
names will be updated on a quarterly basis as described in section 3.1.6,Add
New Streets).
3.0 Administrative Tasks
This section details tasks that the Customer's system administrator can perform while maintaining
and operating the interactive solution.
3.1 VoicePermits
The tasks listed below apply to the VoicePermits application.
8/27/13 2.20.8 3
•
•
Selectron Technologies Statement of Work proprietary&confidential
3.1.1 Run System Reports
System administrators can generate, view, save, and print system usage reports using
Internet Explorer®7.0 or newer, with access to the Customer's intranet. Reports can
be saved as PDF files from the browser.
System administrators can also configure reports for automatic delivery to designated
e-mail addresses. Auto-delivery frequency options include monthly, weekly, and daily.
Table 1 lists the reports available with this implementation.
Table 1 System Reports
Report Definition
System Usage Calls received by day for selected date
range
System Line Usage Calls received by line for selected date
range
System Usage by Hour Calls received by hour for selected date
range
System Statistics Displays consolidated usage informa-
tion, including time in use and call time
information
Call Activity Details Displays all actions that a caller made
during a call
Inspector Posting Activity Lists all inspections posted by each
inspector for a selected date range
Action Report Number of times the application functions
were selected for selected date range
3.1.2 Set Operator Transfer Extension
By setting the operator transfer extension, system administrators can determine
where VoicePermits transfers calls. Calls can be transferred to different extensions
depending on the time of day and what type of information the caller is requesting.
Operator transfer settings are managed using the Administration Tool (section 4.2,
Software).
3.1.3 Set Office Hours and Holidays
When office hours and holidays have been set, the system checks against the office
hours and holiday schedule to determine the correct action when transferring calls.
3.1.4 Append an Optional Greeting
Appending an optional greeting instructs the system to play an additional greeting
message when callers access VoicePermits. The optional greeting can be used to
inform callers of changes in office hours or upcoming holidays. System administrators
are responsible for recording the optional greeting. Training on how to record prompts
8/27/13 2.20.8 4
Selectron Technologies Statement of Work proprietary&confidential
and responses is provided during system installation (section 4.3.3, Provide Admin-
istrative Training).
3.1.5 Control Administrative Access
The system administrator is responsible for creating and deleting administrative
accounts, editing account access levels, and changing the prompt recording access
PIN for the interactive solution. Access levels can be set to only allow reporting capa-
bilities or to allow full administrative access. Administrative access can be set using
the Administration Tool (section 4.2, Software).
3.1.6 Add New Streets
As new streets are added to the Customer's jurisdiction, the system administrator
should add them to VoicePermits; this ensures that appropriate responses are played
to caller inquiries. Adding new street names and words requires two steps: creating
the file in the Administration Tool (section 4.2, Software)and then recording the name
or word using the telephone.
When Professional Voice Recording has been implemented, street name prompts are
recorded prior to system delivery. Any new or updated prompts can be recorded for
the Customer on a quarterly basis; prompts needing immediate recording, between
quarterly updates, are the Customer's responsibility (section 3.1.7, Record Prompts
and Responses). Note that, in order for Selectron Technologies to identify new
streets, they must exist in the VoicePermits database. Access to quarterly voice
updates is contingent upon an active Support and Maintenance plan; refer to the Con-
tract for more details.
3.1.7 Record Prompts and Responses
New street words, codes, or system prompts need to be recorded. Recording prompts
and responses creates an audio file for use by VoicePermits during a call. Each word
or phrase has a unique identifying number that is used in recording. After a report is
generated showing the number of unrecorded prompts, a system administrator can
call the system to record the missing prompts.
When purchasing Professional Voice Recording, all system prompts (including call
flow), correction codes, and street names are recorded prior to system delivery. How-
ever, non-system prompt types and messages must be recorded by the Customer;
refer to section 2.1.2.2, Professional Voice Recording, for a list of non-system
prompts. Training on how to record prompts and responses is provided during system
installation (section 4.3.3, Provide Administrative Training).
3.1.8 Set Maximum Message Length
The VoicePermits application allows callers to leave messages for inspectors. By set-
ting the maximum message length, the system administrator can determine a specific
amount of time for messages. While messages can be any length, Selectron Technol-
ogies recommends that they be no longer than the automatic default of five minutes.
3.1.9 Define Schedule Days
The VoicePermits application offers callers a specific number of days ahead for
inspection scheduling. The system administrator can set the number of available days
8/27/13 2.20.8 5
Selectron Technologies Statement of Work proprietary&confidential
using the Administration Tool (section 4.2, Software). The Customer's business rules
determine how many days forward VoicePermits will offer callers.
3.1.10 Maintain Correction Codes
The system administrator is responsible for adding, editing, and deleting VoicePer-
mits' correction codes using the Administration Tool (section 4.2, Software). When
correction codes are added, the system administrator must also create a correspond-
ing recording of the description to be played back to callers (section 3.1.7, Record
Prompts and Responses). Selectron Technologies assists the Customer with the ini-
tial code configuration.
When Professional Voice Recording is implemented, prompt recording for correction
codes is done prior to system delivery. The Customer is responsible for recording any
subsequent correction code prompts. Selectron Technologies offers additional prompt
recording of correction codes on a time and materials basis.
4.0 Deliverables
This section details the hardware, software, and services included in system implementation.
4.1 Hardware
No hardware is included when purchasing a hosted interactive solution.
4.2 Software
4.2.1 Selectron Technologies Software
The interactive solution's server(Appendix A, section B.1, Server) has the following
Selectron Technologies' software installed:
• VoicePermits application software
In addition to the software listed above, the base system includes two licenses for the
Administration Tool. The Customer uses this software to remotely define user-configu-
rable settings in the interactive solution. One license is pre-installed on the server
(Appendix A, section B.1, Server); the second license allows the Customer to install
the Administration Tool on a workstation. Additional Administration Tool licenses can
be purchased. With a hosted solution, the Customer will need to remotely access the
application server via a VPN or pinhole (method to be determined during system
implementation) to perform system administration.
4.2.2 Third-Party Software
The interactive solution's server has the following third-party software installed:
• Microsoft®SQL®Server 2008
• Microsoft Visual C#®
8/27/13 2.20.8 6
Selectron Technologies Statement of Work proprietary&confidential
4.3 Administrative Training
Selectron Technologies will provide Administration training for the interactive solution. Train-
ing also includes guidance on how system administrators can train additional staff.
Training for non-system prompt recording is also provided (refer to section 2.1.2.2, Profes-
sional Voice Recording, for a list of non-system, VoicePermits prompts)
4.4 Interface Upgrades
After the initial implementation of the interactive solution, the application database vendor
may release new updates to their application or its interface that enable previously unavail-
able standard functionality described in this document. Implementing these features in a
completed interactive solution with an upgraded application or interface will normally require
professional services outside the scope of this document.
4.5 Documentation
A electronic copy of the Administration Manual for each included application is provided in
PDF format.
4.6 Support
Selectron Technologies' interactive solution has been thoroughly tested to ensure that the
performance and functionality described in this document is accurate. The solution's soft-
ware and hardware components are dependent on many services and applications within
the Customer's operating environment that can impact system performance. While the inter-
active solution is designed to minimize performance interruptions, from time to time they will
occur. Once notified of an interruption, Selectron's Customer Support Service begins trou-
bleshooting the issue, with the objective of returning the system to full functionality as
quickly as possible.
Refer to your Service Agreement, or section 5.1.2, On-going System Maintenance, of this
document, for more information regarding services provided with the interactive solution.
5.0 Responsibilities and Requirements
5.1 Selectron Technologies, Inc.
This section outlines Selectron Technologies' responsibilities regarding system implementa-
tion and maintenance.
5.1.1 Pre-Installation
5.1.1.1 Provide Project Management
Selectron Technologies assigns a Project Manager to the system implemen-
tation. The Project Manager is the Customer's primary contact at Selectron
Technologies and coordinates all necessary communication and resources.
8/27/13 2.20.8 7
Selectron Technologies Statement of Work proprietary&confidential
5.1.1.2 Provide Documentation
The Project Manager provides the Customer with the following documents to
help facilitate the implementation process:
• Implementation Questionnaire- identifies the Customer's functional
needs and is used to create an implementation timetable. Each applica-
tion included with this implementation has its own questionnaire (refer
to section 2.0, Functionality, for a list of included applications).
• Remote Access Questionnaire-details information needed by Selectron
Technologies to remotely access the Customer's network and permit-
ting database, prior to system delivery and installation, to allow for com-
plete system testing. Refer to section 5.2.1.5, Provide Remote
Network Access to Permitting Database, for more information.
• Implementation Timetable-details project schedule and details all proj-
ect milestones.
• Quality Assurance Test Plan-assists the Customer in determining that
the interactive solution is functioning as specified in the Contract.
• System Acceptance Sign-off Form-indicates that the Customer has ver-
ified service functionality.
5.1.1.3 Develop Call Flow
The Project Manager works with the Customer to develop and complete the
call flow design. Software development cannot begin until the call flow design
is completed and approved by the Customer.
5.1.1.4 Provide Configuration Assistance
The Project Manager assists the Customer with the configuration of user-
defined options.
5.1.1.5 Perform Quality Assurance Testing
Selectron Technologies thoroughly tests all applications and hardware prior to
delivery, ensuring system functionality.
5.1.1.6 Provide Marketing Materials
Selectron Technologies provides marketing collateral that the Customer can
use to promote the interactive solution to citizens. Marketing collateral
includes a poster, tri-fold brochure, and business card; standard templates for
each item are used. Collateral is developed using Adobe® InDesign®CS2
and is provided to the Customer in PDF format(original InDesign files are pro-
vided upon request).
Marketing collateral is adapted to the Customer's jurisdiction. Selectron Tech-
nologies' Project Manager assists the Customer in gathering the correct infor-
mation to be displayed on the marketing collateral. Information displayed
includes the following:
• Interactive solution's phone number
• Jurisdiction logo (preferably in EPS format)
• Jurisdiction address
8/27/13 2.20.8 8
Selectron Technologies Statement of Work proprietary&confidential
• Name of the interactive solution, if Selectron branding is not utilized
• Included modules and functionality
• Additional contact/informational phone numbers
• Inspection codes
The templates are adapted to fit the Customer's jurisdiction using the informa-
tion from the above list. The Customer is able to review the material to ensure
information accuracy. If errors exist, the marketing materials are emended to
display the correct information. Any changes to the collateral that do not
include the items listed above (e.g., design changes to the template) are
billed on a time and materials basis. Any changes to the marketing materials
after final delivery are also billed on a time and materials basis.
5.1.2 On-going System Maintenance
Selectron Technologies' hosted solutions include repair or replacement of any failed
software component, a toll-free support line, and dial-in technical support for the solu-
tion. Refer to the Contract for more information.
5.2 Customer
This section outlines the Customer's system implementation and maintenance require-
ments.
5.2.1 Pre-Implementation
5.2.1.1 Return Implementation Questionnaire
Selectron Technologies' Project Manager provides the Customer with an
implementation questionnaire (section 5.1.1.2, Provide Documentation).
The implementation questionnaire must be returned prior to developing the
call flow design and the implementation timetable. Each application included
in the interactive solution has a separate implementation questionnaire. Refer
to section 2.0, Functionality, for a list of all included applications.
5.2.1.2 Provide Customer Specific Information
The following information should be supplied to Selectron Technologies, in
conjunction with the Implementation Questionnaire, to help create a precisely
integrated product. For further clarification on the format and detail of the fol-
lowing data, refer to the Implementation Questionnaire or contact your Selec-
tron Technologies' Project Manager.
• Street names
• Observed holidays
• Extensions used for transfer functions
• Inspection result codes and descriptions
• Permit status codes and types
• Inspection types and descriptions
• Validations used for scheduling an inspection
• Correction codes and descriptions
8/27/13 2.20.8 9
Selectron Technologies Statement of Work proprietary&confidential
• Permit numbering scheme
5.2.1.3 Define Permitting System and Interface Specifications
Selectron Technologies configures the interactive solution according to the
Customer's completely defined permitting system and interface specifica-
tions. If the permitting system and interface are being developed in conjunc-
tion with the interactive solution, Selectron Technologies works with the
Customer and permitting system vendor to define system specifications. The
specifications must be completely defined prior to starting development on the
interactive solution. Any subsequent changes to the defined specifications
during development are billable on a time and materials basis.
5.2.1.4 Approve Call Flow
The Customer is responsible for approving the call flow design developed by
Selectron Technologies' Project Manager. Once the call flow design has been
approved, software development begins.
5.2.1.5 Provide Remote Network Access to Permitting Database
In order to fully test the interactive solution, Selectron Technologies requires
access to the permitting database prior to installation. Selectron Technolo-
gies' Project Manager provides a Remote Access Questionnaire to help the
Customer identify the necessary requirements(section 5.1.1.2, Provide Doc-
umentation). If remote access is not granted, the Customer should inform the
Project Manager immediately.
While system installation can be successful without prior access to the permit-
ting database, additional, post-installation development and testing time will
be necessary, delaying system activation by 1-2 weeks.
5.2.2 Implementation
5.2.2.1 Provide Permitting Database Access
The interactive solution's server must have access to the permitting database
and must be allowed access as a user on the database. The server may
require additional licenses in order to have full access to the permitting data-
base; these licenses are the Customer's responsibility. In addition, the Cus-
tomer must purchase and implement the permitting database's interface.
5.2.2.2 Confirm Service Functionality
The Customer has 30 calendar days after on-site installation to verify the
functionality of the interactive solution. Within the 30-day system acceptance
period the Customer should test system functionality using the provided Qual-
ity Assurance Test Plan (section 5.1.1.2, Provide Documentation). Addition-
ally, the System Acceptance Sign-off form (section 5.1.1.2, Provide
Documentation) must be sent to Selectron Technologies' Project Manager
within this period.
5.2.3 On-going System Responsibilities and Requirements
5.2.3.1 Provide Remote Access
Remote access to the interactive solution's server must be provided to Selec-
tron Technologies staff for development and technical support. Remote
8/27/13 2.20.8 10
Selectron Technologies Statement of Work proprietary&confidential
access can be set up using a VPN (Virtual Private Network) or IP (Internet
Protocol) pinhole—Selectron Technologies' Project Manager assists the Cus-
tomer in choosing a solution that best fits the situation.
Additionally, Selectron Technologies requires a variety of access accounts to
the Customer's network and database/system. Changing or deleting access
accounts could lead to disruption in service for the interactive solution and/or
Selectron Technologies' ability to provide timely support. Please notify Selec-
tron Technologies immediately if the following accounts are modified:
• VPN account and password (if applicable)
• Network account and password for the interactive solution
• Permitting database accounts and passwords for the interactive solution
• Permitting system accounts and passwords for the interactive solution
• IP address of the permitting database server
• Group user account and password (Cisco®users only)
5.2.3.2 Contact Customer Support
Anytime the Customer requests a significant change to their Selectron inter-
active solution, an authorized contact from the agency must provide acknowl-
edgement to Selectron's Customer Support Department. A significant change
is a modification that will A)change system behavior, B) allow users to
change the system, or C) allow access to protected data.
8/27/13 2.20.8 11
NFQ1J) City of Sanford, Purchasing Division
—1877-='4
Single/Sole Source, Emergency Justification Request Form
R
Date: - u a. Z97003 Department rc--I 17 ,r r
For Additional_Information Contact JG Arrn 3 o__I-v_� __ __ 1 one-Ext. SQS
Requisition No. ('3$-1 9 Project or Issue CS\a9 \N5p_ocjArl r(\,3 Sv C, .
Description of good(s)or service(s) Proposed: l.,P "t1-31-• j n(I I\ A OS lA.S q�_�, It SV p Dorf-
Ca
es for 1 cncJtie., Voice. ,1Z.eSi�on.�— SolA ,Ao r1 /or dSekodi.L,�A•sp' t is
Name of Company Proposed for Procurement: Se.I tcf-o r, I e(iv\cA c fuez. I \n C. .
Background and Applicability
The f irst consideration in all procurements is that all price quotations, bids and proposals must be obtained through a fair,
equal and documented competitive process. All vendors must be provided the same information, specifications, terms,
conditions, and are to be treated equally during the process. All price quotations, bids and proposals must be obtained
within the time period germane to the solicitation or request as well as being in compliance with all specifications indicated
for a responsive submission or quotation as requested by the City. Award decisions shall be based on the review and
evaluation and comparison of responsiveness of submissions including, as set forth in the solicitation, matters such as
pricing considerations, specifications, delivery date(s), functional, performance, and technical requirements and City of
Sanford Purchasing Terms and Conditions.
Deviations from normative purchasing requirements are only warranted and appropriate with fully documented and
supported reasons to substantiate departures from defined and competitive procurement practices established by City
Procurement Policy. In cases where deviation from normal competitive procedures is deemed necessary, this form must
be completed and submitted along with indicated documentation, to request and justify a single/sole source or emergency
procurement outside the normative competitive bidding or other procurement processes for purchase of equipment,
supplies, and/or services. Approval of this form and the indicated documentation is mandatory to support any request for
deviating from competitive bidding and procurement requirements.
The use of this form should be rare and deviation from competitive procurement process should seldom occur.
Competitive procurement practices saves money for the public and ensures that corrupt influences are avoided. Thus, the
use of this form should be carefully and prudently considered as all doubts will be resolved in favor of competitive
procurement practices.
Part 1: Rationale for Request
Please check the applicable box that explains your reasons for the request. If "Other" you may use the space provided
below or attach a memorandum letter of explanation.
Sole Source: A sole source justification exists only if the goods or services required to satisfy the City's needs
are available from only one supplier and no reasonable alternative exists to serve the best interests of the City.
Sole source requests must include a letter from the supplier certifying that its quoted price is equal to or less than
that given to its most favored customers. The reasonableness of cost must also be documented as indicated in
Part 4 of this form.
Emergency: An emergency justification may exist if the goods or services are required to: a. correct or prevent
an emergency health, environmental, or safety hazard resulting in a threat to the public welfare, b. provide for the
completion of special or time sensitive events that have not resulted from poor management or administration; or
c. enable the emergency repair or emergency replacement of existing equipment essential for daily operations.
Emergencies should not be self created, manipulated or the result of poor planning, ineffectual management or
deficient administrative practices.
PUR 5.17.11
1 of 4
_ Economic: An economic justification relieves the City of additional expenses that would result from NOT making
the purchase; use of another supplier would result in incompatibility with existing conditions; and/or require
considerable training, time and money; the goods or services are being used in ongoing long-term projects; the
total cost of ownership is less than purchasing the item from the low bidder(s).
_ Sponsor Designated Vendor and Item: The vendor and items/services requested were specified in the proposal
and listed in the award agreement. Attach copies of the proposal and award budgets. This method must not result
in a manipulated result.
Other: Please attach explanation. The presumption is that other rationales will be denied.
Single/Sole Source Justification
Part 2A: Summary of Quotations Obtained
Indicate the items you wish to purchase and their prices by vendor. Attach price quotations from each vendor contacted. If
you have quotations from more than two vendors, or more than three items, please complete additional copies of this
page, or attach a spreadsheet with this information.
Items Considered This Vendor Name 1 Vendor Name 2 Vendor Name 3
Procurement
Item A Price Price Price
Item B Price Price Price
Item C Price Price Price
Total Total Total
List all vendors contacted,
but did not respond
Name of Vendor Selected
Conflict of Interest: In selecting the vendor, the Principal Investigator certifies that, to the best of his/her knowledge,
neither the principals, directors, owners, employees, nor business associates(including respective family members)of the
selected vendor are employees of The City of Sanford.
Part 2B: Supporting Justification and Documentation
1. Please attach the specifications you provided to the vendors.
2. Please attach the price quotations included in your summary above(Part 2A)
Part 3: Justification for Vendor Selection
Check one of the following and attach justification:
Competitive price quotations were obtained, and the lowest bidder was selected.
Competitive price quotations were obtained, but the lowest bidder was not selected.
If the lowest bid(s) were not selected, attach a memorandum with justification to support decision to reject each of the
lower bids(than the one selected). This decision must be based upon scientific, technical, and/or economic reasons.
PUR 5.17.11
2 of 4
X Competitive price quotations were not obtained, and a single/sole source procurement is requested. The goods or
services required to satisfy the City's needs are only available from one supplier. Provide the following:
Z(1. A memorandum of explanation to support your request to designate a particular vendor and/or a
specific product for a single/sole source purchase.
_2. The price quotation from the vendor you selected and that vendor's published price list marking
all items listed on the price quotation. If the vendor does not have a published price list, provide a
letter from the vendor certifying that the quoted price is equal to or less than that given to most
-favored-eastomers-arother-governrrrent-agencies.
_3. For custom products or services where the price is not derived from a published price list, you
must attach the price quotation and a cost analysis from the vendor you selected. See Part 4.
Part 4: Reasonableness of Cost
If you did not obtain competitive price quotations or select the lowest bidder, you must provide either a price or cost
analysis to demonstrate that the cost is reasonable. Reasonableness of cost must be validated for all purchases even if
only one source exists. The lists below include some of the common ways to justify the reasonableness of the cost.
Please check one of the items under Price Analysis or Cost Analysis and attach supporting documentation.
Price Analysis: A comparison of prices from two or more reliable sources. This may be accomplished by comparing two
or more price quotations or by comparing one price quotation with the vendor's published price list. The price is
considered to be reasonable if it is less than or equal to the published price list.
The vendor's price quotation is either equal to or less than the vendor's published price list. (Please attach a copy
of the price quotation and the published price list.)
The vendor does not have a published price list. (Please obtain and attach a letter from the vendor certifying that
the quoted price is equal to or less than that given to the vendor's most favored customers or other government
agencies.)
The price, cost, and/or vendor are pre-approved in the proposal and award by sponsor. (Please attach a copy of
the proposal and award budgets.)
_ You have recently purchased the same or a comparable product or service from a different source. (Please attach
a copy of that purchase order or vendor's invoice.)
Other: Please attach explanation.
Cost Analysis: A review and evaluation of each element of cost to determine reasonableness, allowability, and
allocability.A cost analysis is used in sole source procurements when only one price quotation is obtained, and there is no
other way to document why the price is reasonable.
A price quotation was obtained from only one vendor. Please attach a detailed cost analysis provided by the
vendor which includes individual cost elements and a statement explaining the reasonableness of cost,
allocability, and allowability of each cost element. The vendor must list all cost elements for which the sum equals
the selling price. These cost elements will include, at a minimum: direct costs, indirect costs, and profit margin. If
the cost was negotiated, include a summary of how the negotiations took place. In addition, list when the
meetings occurred and who attended.
_ The Department has prepared a cost estimate that shows that the cost to design and build a comparable item "in
house" would cost the same or more than the vendor's quoted price. (Please attach a cost analysis spreadsheet
that shows how the cost estimate was derived and a memorandum that explains why the vendor's price quotation
is more cost effective and/or reasonable.)
PUR 5.17.11
3 of 4
REQUESTING DEPARTMENT COMMENTS: 'Te.r' 0.i4C.hecQ nq{rv�n AA Son ciard J 4.-LA>o
vendor- l )(A.S re L, Cy\rvi PIY'4FCQ n..S y fie Clr \ 1V(L rcmter, S0Lk-LCoIN 0Vldo (L
REQUESTING DEPARTMENT
SUBMITTED BY o T r\ 0\-\n S O n DIRECTOR 4 , ZQ,C^
DATE SIGNED \�1 y7,?03
PURCHASING DIVISION APPR AL /
PURCHASING MANAGER / %` RI( / DATE SIGNED: J-- , ^P/1
Purchasing Division-Recom ended Disposition:
1-11-st ac. f Sal 4- i j I i +iv< OA? felt f wgt-e- w �►,dc.,i, 61-1-e�-tjc,j ('41)L
a c .4! 471/(f f , So/c. Saul-tom- del yr',4,j)/)*
CITY MANAGER APPROVAL IF PROPOSED PROCUREMENT GREATER THAN $10,000 >
CITY MANAGER // / DATE SIGNED: 2
CITY COMMISSION APPROVAL,INCLUDING CITY ATTORNEY REVIEW, REQUIRED IN ALL CASES REQUIRED IF
PROPOSED PROCUREMENT GREATER THAN$50,000
MAYOR DATE SIGNED:
CITY ATTORNEY DATE SIGNED:
PUR 5.17.11
4 of 4
SUNGARD° PUBLIC SECTOR
vnnnv.sungardps.com•407-304-3235.800-727-8088 toll-free
January 6,2014
Bill Smith
City of Sanford
Purchasing Department
300 N Park Ave
Sanford,FL 32771
Dear Mr. Smith:
•
SunGard Public Sector strives to build vendor relationships that provide our customers
with the best possible solutions. Our third-party Solution Provider program helps our
customers identify trusted, compliant,third-party products that extend the functionality'.of
their investment.
We are pleased to recommend Selectron Technologies,Inc. as the only IVR Premier
Solution Provider that interfaces with our Software.Requirements of Premier Solution •
Providers include:
• A current Premier Solution Provider agreement with SunGard Public Sector
• A focus on local governments and municipalities
• Sponsorship by at least one current SunGard Public Sector Inc. customer
• Implementation and Support services to meet our customer needs
• Offerings that extend or enhance SunGard Public Sector products and are a
natural fit for integration
• Testing and certification with the appropriate SunGard Public Sector software
versions
We are committed to customer success and constantly look for new ways to meet our
customers' needs.
Sincerely,
Brian Buck
SunGard Public Sector
Manager,Strategic Alliances
brian.buck@sungardps.com
sungardps.com
SunGard Public Sector Inc. • 1000 Business Center Drive• Lake Mary, FL 32746