952-FTR Gold Svc/SupportEquipment Service Contract
Business Information Systems, Inc.
1350 NE 56th Street
Suite 300
Ft. Lauderdale, FI 33334
Phone: (954)493-7377
COPY
Page I of 3
CITY OF SANFORD
300 N.PARK AVE
SANFORD, FL 32771
$1,875.24
Business Informtion Systems, Inc. or its appointed service representative agrees to provide support and maintenance for the software and hardware
listed below, in accordance with the terms and conditions of this agreement.
1. TERMS AND CONDITIONS
The term of this agreement is for a period of twelve (12) months from the effective date.
Either party upon written receipt, with a ninety 90-day notice, may cancel this
agreement.
The agreement entities the USER to 24 houm per day, 7 days per week unlimited
talephone support and on-sight support Monday - Friday 8:00AM - 5:00PM Eastern
Standard Time on covered items. Response time shall be ma~dmum of five (5) houm
after receipt of customer call for support, except in cases beyond our centrot, (bad
weather/act of god.)
Support is available 24 houm a day 365 days a year for non-covered items at BISI
published hoedy rates. Response time for this service is at BISI discretion.
This support agreement is for the USERS current software version. Any changes or
enhancement will be bitied for additionally. The USER is not obligated to upgrade
since support service is available for previous versions.
Equipment Service Contract
Business Information Systems, Inc.
1350 NE 56th Street
Suite 300
Ft. Lauderdale, FI 33334
Phone: (954)493-7377
Page 2 of 3
ITYOF SANFORD
N.PARK AVE
FL 32771
E. Continual support and training is included under this agreement.
F. Charges for maintenance and support for reasons outside of BISI contn31, adsing from
neglect, ~mgligence, misuse, acts of god or modifications to, or failures of systems
software and/or hardware not covered under this contract resulting in corruption of
BISI software setup/configuretion shall be billed at BISI published rates.
2. CUSTOMER RESPONSIBILITY
A. A proper backup of all data on a regular interval.
B. A USER appointed systems administrator to act as a liaison with the support
department.
3. CONFIDENTIALITY
A. Business Information Systems, Inc. agrees that all data that may be entered into the
system is strictly confidential and shall remain the property of the USER. Business
Information Systems shall not, without pdor written consent, disclose to any third party
any such data aquired tn connection with this agreement or any other services.
4. PAYMENT
A. Invoices sha~l be sent once per year and payment shall be due in full upon receipt.
B. Invoices shall include all applicable taxes.
C. Late charges will be assessed at the rate of one and one-half (1-1/2%) per month on
invoices over 30 days.
O. At Business Information Systems option, support coverage may be halted for non-
payment of any invoice greater than sixty (60-days) beyond the due date.
5. LIABILITY
A. In no event shall Business Information Systems, Inc. be liable for any direct or indirect
losses or damages, or any other claims adsing in connection with this agreement to the
USER, including loss of data or earnings due to equipment down time.
B. Business Information Systems sole responsibility with respect to the maintenance and
support shall be limited to those outlined in this agreement.
Equipment Service Contract
Business Information Systems, Inc.
1350 NE 56th Street
Suite 300
Ft. Lauderdale, Fi 33334
Phone: (954)493-7377
Page 3 of 3
CITY OF SANFORD
300 N.PARK AVE
SANFORD, FL 32771
C. The laws of the State of Florida shall govern this agreement and any litigation shall
occur in Broward County. Florida.
This sewice contract covers:
FTR Reporter 2.0C (2)
FTR Log Notes (4)
FTR Player Plus (1)
MX4 Mixer (1)
BISI-HS/SPKR (2)
Laptop Computer per quoted specs (2)