1008-Business Information SysteEquipment Service Contract
Business Information Systems, Inc.
1350 NE 56th Street
Suite 300
Ft. Lauderdale, FI 33334
Phone: (954)493 -7377
{ Bill To
Cl OF SANFORD
ATTN: JANET DOUGHERTY
300 N. PARK AVE
SANFORD, FL
USA 32771
1 1 I
jcc B37.COn Desedptlo g- - Digital Recortl System Se rvice a Support
; Int Annual I Meter &f ling In N
Period Bill Labor Nn Inc ALL
Eq _. —_.� _-_ ,� $1 875.24
I>msnt C hugs $1, 87524 Zone Charg $0.00 abo Fi re
-:
- - Eagmatetl Ann ual Cha a $187524
Page 1 of 3
-_____ __ ;st art Dat 0 8 -Feb EM pale 1, -Feb -0S --
area NONE T® v6I Hra I nc ALL Travel surcharge NONE
Total Contract Charge 31 875
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C etagort ea of Parts incl in Contr
All SIS equipmnnl - -
Eq ip t Included under Contract
Equipment LMation Ship To ID SAND03 Address CITY OF SANFORD
ATTN. JANET DOUGHERTY
300 N. PARK AVE
SANFORD, FL 32771
.......................... ........................ ....... _. _....
serial No SAN003FTR - m E ui L . .. .. ..atlon
................ ...............................
Unit lD Model NO FTRsyste«
Description FTR System PMa Included None Equip. Value $1,875.24
Business Informtion Systems, Inc. or its appointed service representative agrees to provide support and maintenance for the software and hardware
listed below, in accordance with the terms and conditions of this agreement.
TERMS AND CONDITIONS
A. The term of this agreement is for a period of twelve (12) months from the effective date.
Either party upon written receipt, with a ninety 90-day notice, may cancel this
agreement.
B. The agreement entitles the USER to 24 hours per day, 7 days per week unlimited
telephone support and on -sight support Monday - Friday 8:OOAM - 5:OOPM Eastern
Standard Time on covered items. Response time shall be maximum of five (5) hours
after receipt of customer call for support, except in cases beyond our control, (bad
weather /act of god.)
C. Support is available 24 hours a day 365 days a year for non - covered items at BISI
published hourly rates. Response time for this service is at BISI discretion.
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D. This support agreement is for the USERS current software version. Any changes or
enhancement will be billed for additionally. The USER is not obligated to upgrade
since support service is available for previous versions.
Equipment Service Contract Page 2of3
Business Information Systems, Inc.
1350 NE 56th Street
Suite 300
Ft. Lauderdale, FI 33334
Phone: (954)493-7377
Bill To
l CITY OF SANFORD
ATTN: JANET DOUGHERTY
300 N. PARK AVE
SANFORD, FL
!USA 32771
E. Continual support and training is included under this agreement.
F. Charges for maintenance and support for reasons outside of BISI control, arising from
neglect, negligence, misuse, acts of god or modifications to, or failures of systems
software and /or hardware not covered under this contract resulting in corruption of
BISI software setup /configuration shall be billed at BISI published rates.
2. CUSTOMER RESPONSIBILITY
A. A proper backup of all data on a regular interval.
B. A USER appointed systems administrator to act as a liaison with the support
department.
3. CONFIDENTIALITY
A. Business Information Systems, Inc. agrees that all data that may be entered into the
system is strictly confidential and shall remain the property of the USER. Business
Information Systems shall not, without prior written consent, disclose to any third party
any such data aquired in connection with this agreement or any other services.
4. PAYMENT
A. Invoices shall be sent once per year and payment shall be due in full upon receipt.
B. Invoices shall include all applicable taxes.
C. Late charges will be assessed at the rate of one and one -half (1 -1/2 %) per month on
invoices over 30 days.
D. At Business Information Systems option, support coverage may be halted for non-
payment of any invoice greater than sixty (60 -days) beyond the due date.
LIABILITY
A. In no event shall Business Information Systems, Inc. be liable for any direct or indirect
losses or damages, or any other claims arising in connection with this agreement to the
USER, including loss of data or earnings due to equipment down time.
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B. Business Information Systems sole responsibility with respect to the maintenance and
Equipment Service Contract
Business Information Systems, Inc.
1350 NE 56th Street
Suite 300
Ft. Lauderdale, FI 33334
Phone: (954)493-7377
Bill To
CITY OF SANFORD
ATTN: JANET DOUGHERTY
300 N. PARK AVE
SANFORD,FL
USA 32771
support shall be limited to those outlined in this agreement.
C. The laws of the State of Florida shall govern this agreement and any litigation shall
occur in Bmward County, Florida.
This contract covers the following equipment:
1. FTR Reporter Recording Software - (2)
2. FTR Log Notes - (4)
3. FTR Player Plus - (1)
4. MX4 Mixer - (1)
5. Headset Control Box - (2)
6. Laptop computer per quoted specs - (2)
Print Name
Signawre
Data
Page 3 of 3
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Business Information Systems, Inc. Representative ` I I6(a - I ( -E Wl(av ��,� !� I/i /04
Customer Signature Kjfkor DoU A
T'—
Equipment Service Contract
Business Information Systems, Inc.
1350 NE 68th Street
Suite 300
Ft. Lauderdale, Fi 33334
Phone: (954)493-7377
N.PARK AVE
IFORD, FL 32771
Equlpnrm Location
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Business uMOrmbon Systems. Inc. or its appointed servi:e representative aWm a WOVIde support and malrusnsras for the sollware and hordmrs
Rated below. In accordance with the tame and conditions of Vila agreement.
1. TERMS AND CONDITIONS
A. The term of this agreement is for a period of twelve (12) months from the effective dale.
Either party upon written receipt, with a ninety gM-day notice, may cancel "a
agreement.
B. The agreement entitles Vm USER to 24 hours per day, 7 drys par week tatilmlisd
h asplhens support and on -sight support Morgry - Friday 8AMAM - 5:MMPM Eastern
Standard Time on covered gems. Response tme shat be maximum of eve (5) hour
after receipt of customer call for support. except In cases beyond our cenhol, (bad
weather /act of god.)
C. Support is ovelable 24 bows a day 365 days a yew for rnon coverall forum of BISI
Published hmay rates. Reaper= time for this service is at BISI diSpason.
D. This Support agreement IS for the USERS aarent act%%" version. Any changes or
enhancement will be billed for additionally. The USER is not obgpaled to upgrade
21009 support service is available for previous versions.
Equipment Service Contract
Business Information Systems, Inc.
1360 NE 58th Street
Suite 300
Ft. Lauderdale, Fl 33334
Phone: (964)493 -7377
E. Conikad srlpW and IrAble is Included urdw Wb agreement.
F. Charges for msfnbnrros and support for reasons outside of BISI control, ad" ham of systems
aof era Imdmre not WO of god or modMcod= covered under this mnUaQ a g corruption of
BISI software seapfiwrAg aatbm shall be bead at BISI published rates.
2. CUSTOMER RESPONSIBILITY
A. A proper backup of all daft on a regular Interval.
8. A USER appointed systems admNisbator to act as a liaison width the support
deprtr lent.
3. CONFIDENTIALITY
A. Business I Amn scion Systems. Inc. agrees #0 all data that may be entered Ina the
system is strictly confidential and anall remain the property of the USER. Business
Information Systems shell riot, wnthout prior wdarr oorne d. disclose in any third parry
arry such data squired in connection ustln this agreement or any other services.
4. PAYMENT
A_ Invoices shoo be asm onoe per yaw and payment stars W due M full upon reesipt.
B. Invoices shall include all applicable tams.
C. Lets charges will be assessed at the rata of one and one4bd (t -IM%) per month on
Invoices over 30 days.
0. At Business Information Sysbme option. support coverage nay be f Wtsd for non-
payment of any Invoice greater then fury (604ays) beyond the due dab.
5. LIABILITY
A. In No event West Business Information Systems. Inc. be liable for any diner r Indirect
losses or damages, or arty athr claims whang In osrrwecllan with this agreement to the
USER Including loss of tlNa or wrings due b 9WOnrn down tints.
B. Business Inbwmsbon Systems note mspons W* With rasped to the maintenance and
support shall be limited to those outlined In We agreement
Page 2 or 3
Equipment Service Contract
Business Information Systems, Inc.
1350 NE 56th Street
Suite 300
Ft. Lauderdale, Ft 33334
Phone: (954)493 -7377
C. The lairs of me Stele of Flake etwY poven eft epreament sny Wgafon shell
ooan in Brovwrd Canty, Fbdds.
This servlos contract covers:
FTR Reporter 2.00 (2)
FTR lop Notes (4)
FTR Player Plus (t )
MX4 hMxw (1)
BIS14i8/SPKR (2)
Laptop Computer W quoted specs (2)
Pape 3 of 3
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